FAQ

Q: Where do you ship?
We currently ship to addresses within the United States only.

Q: How long will my order take to arrive?
Each item is made to order and typically takes 2–5 business days to be made. After that, shipping usually takes 3–7 business days, depending on your location.

Q: Will I get a tracking number?
Yes! As soon as your order ships, you’ll receive a tracking link via email so you can follow its journey.

Q: Do you offer returns or exchanges?
Because each item is custom-made just for you, we’re unable to offer returns or exchanges. If something arrives damaged or there’s an issue with your order, please contact us — we’ll be happy to help.

Q: Can I cancel or change my order?
We begin working on your order as soon as it's placed, so changes or cancellations aren’t usually possible. That said, reach out to us right away and we’ll see what we can do.

Q: My item arrived damaged — what should I do?
We’re so sorry to hear that. Please contact us through our Contact Us page with your order number and a clear photo of the issue, and we’ll look into it for you.

Q: Why did my items arrive in separate packages?
Some items are fulfilled from different facilities or may be ready at different times. If your order arrives in parts, don’t worry — the rest is on its way!